Returns & Refunds Policy
At SNH UAE, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 14 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return.
Prepare the Package
Ensure the items are in their original condition, unused, and in the original packaging with all tags attached.
Schedule a Pickup
Once approved, we will coordinate with our courier partners to collect the return package from your doorstep across the UAE.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing