Frequently Asked Questions
Everything you need to know about shopping with SNH UAE.
What are the shipping costs and delivery times within the UAE?
We offer standard delivery across all emirates within 1-3 business days. Shipping is free for orders over 200 AED, while a flat rate of 20 AED applies to orders below that amount.
What payment methods do you accept?
SNH UAE accepts all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for your convenience.
What is your return and exchange policy?
You can return or exchange any unused items in their original packaging within 14 days of purchase. Please contact our support team to initiate a return request.
Are the products on SNH UAE authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
How can I track my order?
Once your order is processed, you will receive an SMS and an email containing a tracking link. You can use this link to monitor your shipment's progress in real-time.
Do you offer international shipping outside of the UAE?
Currently, we primarily serve the UAE market. However, we are expanding to other GCC countries soon. Please contact our customer service for specific international inquiries.